Meddicare Wellness Pvt Ltd ("Company," "we," "our," or "us") provides healthcare services with transparency and fairness. This Refund Policy explains the conditions under which refunds may be issued.
1. Consultations
- A full refund will be issued if cancellation is made at least 2 hours before the scheduled consultation time.
- No refund will be provided for consultations that are missed, partially attended, or completed.
- Rescheduling may be offered subject to doctor availability, but refunds are not guaranteed once the consultation has started.
2. Diagnostics
- A full refund will be issued if cancellation is made before sample collection.
- No refund will be provided once the diagnostic process has started (including sample collection or lab processing).
- In case of service disruption due to technical or operational issues beyond patient control, the Company may offer rescheduling or partial refunds at its discretion.
3. Payment Errors
- Erroneous or duplicate payments will be refunded after verification.
- Refunds will be processed only through the original payment method used.
- Processing times may vary depending on banking or payment gateway rules.
4. General Conditions
- Refund requests must be submitted through official channels (email: support@meddicare.in or contact: 7669939574).
- The Company reserves the right to decline refund requests that do not meet the conditions outlined above.
- Refunds are subject to verification and compliance with applicable Indian laws.