Meddicare Wellness Pvt Ltd ("Company," "we," "our," or "us") is committed to protecting the privacy of individuals who use our services, including diagnostics and healthcare consultations. This Privacy Policy explains how we collect, use, disclose, and safeguard information in compliance with applicable Indian healthcare and data protection laws.
1. Information We Collect
- Personal Information: Name, contact details, date of birth, gender, and government-issued IDs (if required by law).
- Health Information: Medical history, prescriptions, diagnostic test results, and consultation records.
2. Purpose of Collection
- Delivering healthcare services (diagnostics, consultations).
- Legal and regulatory compliance.
- Internal record-keeping, billing, and audit purposes.
- Improving service quality and patient safety.
3. Use & Disclosure
- No Sale of Data: We do not sell, rent, or trade personal or health information.
- Limited Disclosure: Information may be shared only with:
- Authorized medical professionals for patient care.
- Government authorities when legally mandated.
- Technology partners bound by confidentiality agreements.
- Legal Protection: Disclosure may occur only when legally required or necessary to prevent fraud, misuse, or threats to patient safety.
4. Data Security
- Encryption: Sensitive health data is encrypted in transit and at rest.
- Access Control: Only authorized personnel with medical or administrative clearance may access patient records.
- Monitoring: Systems are monitored for unauthorized access, breaches, or misuse.
5. Patient Rights
- Access & Correction: Patients may request access to their records and corrections of inaccuracies.
- Withdrawal of Consent: Patients may withdraw consent for non-essential data processing.
- Restriction Requests: Patients may request restrictions on disclosure, subject to legal obligations.
6. Data Retention
Records are retained only as long as required by law or for patient care purposes. Once retention periods expire, data is securely deleted or anonymized.
7. Children's Data
We do not knowingly collect data from individuals under 18 without parental or guardian consent.
8. Liability Disclaimer
Meddicare Wellness Pvt Ltd takes all reasonable precautions to protect data. However, no system can guarantee absolute security. By using our services, patients acknowledge that risks from cyber threats exist. The Company is not liable for breaches caused by third-party attacks, force majeure events, or circumstances beyond reasonable control.