Meddicare Wellness Pvt Ltd ("Company," "we," "our," or "us") is committed to protecting the privacy of individuals who use our services, including diagnostics, pharmacy, and healthcare consultations. This Privacy Policy outlines how we collect, use, disclose, and safeguard information.
1. Information We Collect
- Personal Information: Name, contact details, date of birth, gender, and government-issued IDs (where required by law).
- Health Information: Medical history, prescriptions, diagnostic test results, and consultation records.
- Technical Information: IP address, browser type, device identifiers, and usage data collected through cookies or analytics tools.
2. Purpose of Collection
- Delivering healthcare services (diagnostics, pharmacy, consultations).
- Legal and regulatory compliance under Indian healthcare and data protection laws.
- Internal record-keeping, billing, and audit purposes.
- Improving service quality and patient safety.
3. Defensive Use & Disclosure
- No Sale of Data: We do not sell, rent, or trade personal or health information.
- Limited Disclosure: Information may be shared only with authorized medical professionals for patient care, government authorities when legally mandated, or technology partners bound by confidentiality agreements.
- Legal Protection: We reserve the right to disclose information if required to protect our rights, safety, or property, or to comply with judicial orders.
4. Data Security
- Encryption: All sensitive health data is encrypted in transit and at rest.
- Access Control: Only authorized personnel with medical or administrative clearance may access patient records.
- Defensive Monitoring: Systems are monitored for unauthorized access, breaches, or misuse.
5. Patient Rights
- Access & Correction: Patients may request access to their records and corrections of inaccuracies.
- Withdrawal of Consent: Patients may withdraw consent for non-essential data processing.
- Right to Restrict: Patients may request restrictions on disclosure, subject to legal obligations.
6. Liability Disclaimer
- Meddicare Wellness Pvt Ltd takes all reasonable precautions to protect data. However, no system is immune to cyber threats. By using our services, patients acknowledge that absolute security cannot be guaranteed.
- The Company shall not be held liable for breaches beyond its reasonable control, including third-party attacks or force majeure events.
7. Retention Policy
- Health records are retained for the period mandated by Indian law.
- Non-essential data is deleted once its purpose is fulfilled.
8. Updates to Policy
We may update this Privacy Policy periodically. Continued use of our services after changes indicates acceptance of the revised terms.
9. Contact Us